The map below depicts the most recent cities in the United States where Comcast Xfinity users have reported problems and outages. If you are experiencing problems with Comcast Xfinity, please submit a report below.
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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Comcast Xfinity users affected:
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Comcast is an American telecommunications company that offers cable television, internet, telephone and wireless services to consumer under the Xfinity brand. These offerings are usually available in triple play packages. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Chicago, IL | 584 |
| Houston, TX | 363 |
| Seattle, WA | 237 |
| Washington, D.C., DC | 224 |
| Philadelphia, PA | 223 |
| Denver, CO | 204 |
| Atlanta, GA | 202 |
| San Francisco, CA | 145 |
| Sacramento, CA | 141 |
| Miami, FL | 140 |
| Orlando, FL | 131 |
| Indianapolis, IN | 130 |
| Detroit, MI | 119 |
| Portland, OR | 116 |
| Boston, MA | 114 |
| Minneapolis, MN | 104 |
| Salt Lake City, UT | 90 |
| Brooklyn, NY | 88 |
| Oakland, CA | 88 |
| Jacksonville, FL | 85 |
| Pittsburgh, PA | 72 |
| Baltimore, MD | 71 |
| Tampa, FL | 66 |
| New York City, NY | 62 |
| San Jose, CA | 54 |
| Tacoma, WA | 47 |
| Reno, NV | 43 |
| Fort Myers, FL | 40 |
| Charlotte, NC | 40 |
| Dallas, TX | 38 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Comcast Xfinity Issues Reports
Latest outage, problems and issue reports in social media:
Jim Lohrey (@ItNeverBlends) reported @comcast thanks for another outage and an absolute garbage chat and automated system. 20 minutes trying to get to a live person and can't. You suck.
- Candace Bradshaw (@cbradshaw04) reported
@Comcast @Xfinity is HORRIBLE! I would hate to be an elderly person needing assistance. I should be able to 🗣 to a customer service rep w/o the automated system hanging up on me! None the less the service is also horrible. #mayday @googlefiber! We NEED you in my area!
- Brit Ko (@KoBrithko) reported
@mmfa @comcast You need to fix this ongoing disgrace #SeditionHasConsequences Or, you should be sued.
- Science🧫Enloe (@EnloeScience) reported
@Xfinity YOU SUCK! I’m a teacher, working from home, with TWO kids learning from home, and NOW YOU put DATA limits on INTERNET! Way to support your customers!!! There has to be something we can do?? @ATEVirginia
- Dillon Thomas (@DillonMThomas) reported
@The__Manthony I’ve missed what’s happened during the last four years...I have @Comcast and my main news source of Altitude is off the air....some stupid dispute or something.Catch me up?
- Mack (@seattlevandal) reported
@brynne_mk someone tried to tell me years ago that they do that on purpose. My response -- "What kind of business model, aside from Comcast, requires your product to be terrible?"
- Brad Robertson (@Bsteven17) reported
@Xfinity thanks for knocking out my internet without notifying me that there would be maintenance occurring while in the middle of a meeting - OH and your phone service blows
- TD (@TommyLD_) reported
Is it my phone or do anyone else service go in & out when you know you really have service? I have Xfinity Mobile.
- Jim Lohrey (@ItNeverBlends) reported
@comcast thanks for another outage and an absolute garage chat and automated system. 20 minutes trying to get to a live person and can't. You suck
- My Life Matters 🏊🏾♀️🚴🏾♀️🏃🏾♀️ (@BlackGirlTris) reported
Me: What I want to do is X because I need to keep this separate since my company pays for part of it.@comcast : Oh, I can do that, but it will have to be [the opposite of X].Me: No. Bye.Seriously, why do people have such a problem understanding things??
- Elliott Hudak (@ElliottHudak) reported
@Xfinity great job by your tech Jim (tech number 1604). Not only did he fix the problem I had but ensured my cable service was within spec (diagnostics indicated there was a problem) to ensure I have the proper quality of service. Jim went above my expectations!
- ♊ Django ♊ (@1GorgeousGemini) reported
@iMjustQuincy Oh I have cell phone service never had Verizon Internet though. My comcast does good if that helps lol
- 🎃☠️ **** 👻👽🔯 (@dick_k_scott) reported
@BinnysBev Based on what you’re saying & I’m seeing seems to be an issue with Comcast connections. When I go to the site over LTE or use a VPN w/ a different public IP I can reach the site. Only when I try over my home Comcast connection do I run into this issue.
- Joe Leck (@joeleck) reported
@comcastcares Too late. You just keep repeating yourself. You raise your prices and expect customers to stay? You’re competing against a “cord-cutter” society. Soon, your service will be obsolete. And you won’t be able to take advantage of customers anymore.
- Ms Recka (@MRecka) reported
@Xfinity I honestly hate this service it’s the worst the internet always is out
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