POSTAGE INFORMATION
All orders are sent via Australia Post with your choice of postage type. All orders come with tracking and insurance cover at no extra charge.
If you choose signature on delivery, the parcel will need to be signedfor, if the recipient is not home for verification, theitem will be carded. This card will be left at the address supplied and will indicate where your parcel may be collected from. In most cases the parcel will be located at your local Australia Post Office / Depot.
Please allow 0-2 business days processing time before your parcel is sent. In most cases it will be within the first 24hrs as we aim to dispatch every order off ASAP.
PLEASE NOTE:- Postage times can vary depending on public holidays, weekends, location, natural disasters, customs investigations, Australia Post investigations & other uncontrollable factors.
These delays are out of our control.
POSTAGE CHARGES
Within Australia
We offer 3 postage types within Australia as per below:-
Standard Post ATL (Authority To Leave - NO signature Required) - Calculated by total weight in the cart. (FREE standard Shipping for orders above $150.00 ) PLEASE NOTE - Heavy or bulky items will not qualify for free shipping
Standard Post Signature Required - Signature required is an extra $2.95 above the calculated postage.
EXPRESS POST - Starting at $12.70, calculated by total weight by Australia Post. Typical delivery time* after shipping = 1 to 5 business days depending on your location.
*Please note: Time frame estimates are from when the parcel is sent and only account for business days. All orders are processed and sent as soon as possible as we know how important it is to receive your purchase promptly. These do not include delays outside our control as once Australia Post has your parcel, we trust they will get it to you ASAP.
International
Normally we ship World Wide, but due to COVID-19, and the delays caused, currently we only ship to New Zealand, postage is calculated by total weight in the cart using Australia Post rates and our postage calculators can be used to check this before purchase.
Once normal freight lines open up we will revise our international shipping locations.
INTERNATIONAL TAXES & DUTIES - Our postal charge does NOT include taxes and duties, which may be applied by customs in the country of delivery. All payments of taxes & duties are the responsibility of the customer and usually determined on the value of your order. Orders will not be refunded if taxes and duties are not paid and you choose to not pick up your order.
TRACKING YOUR PARCEL
Once your order has been packed and left our warehouse, you will be emailed a tracking number by Australia Post.
Australian Orders can be tracked via http://auspost.com.au/track/track.html
For all other countries please refer to your local postal carriers.
Please note that customs have the right to stop your parcel for a considerable amount of time, to conduct routine checks.
MISSING PARCELS
On the event that your parcel is held up or is lost, it may take up to three months to receive an answer from the Australia Post Investigation Team. Unfortunately these are Australia Post time frames are out of our control, we will do our best to rectify the issue ASAP.
INCORRECT INFORMATION
Once your order has been placedno changes are able to be made. Please double check your shipping address is correct before confirming your order. Business addresses must include the business name.
If parcels are not collected, or are required to be returned to sender due to insufficient or incorrect information, postage costs are unable to be refunded. Once you have placed your order, you are committing to the sale and declaring that all information entered including the shipping address is correct.
If you do find you have entered incorrect shipping information please Contact Us ASAP and we will correct the mistake if we have not dispatched your parcel.
PLEASE ensure your contact email and phone numbers are correct - we ONLY use this contact for urgent order related purposes - they will not be used for any other purpose.
LOCAL STORE PICKUP
PLEASE NOTE: If you are unable to collect from MORWELL, Victoria, DO NOT pick this option, as your parcel will be placed in our store for pick-up.
You will be sent a text messagewhen your parcel is ready to be picked up along with the pick-up address. Please ensure to bring your receipt to pick up your purchase.
ELECTRONIC GIFT VOUCHERS
Electronic Gift Vouchers will be processed and emailed to the recipient immediately once fully paid.
Returns Policy
WHAT can be returned?
Many of our products can be returned if found to have manufacturing defects, or are not as described. For "Change of Mind" returns, please contact us in advance, as cut items, such as fabrics, elastic etc cannot be returned as change of mind.
Items such as fabrics, elastics and other items that are cut to length cannot be returned unless they are faulty.
WHEN do items need to be returned by?
Items need to be returned to our store within 21 days of purchase.
HOW do customers return items?
You will need a Return Authority number for an item to be returned. Please contact us to obtain this RA number, and let us know the problem that has occurred.
WHERE do items need to be returned to?
The item, including original packaging need to be returned to:-
JM Embroideries & Collectibles, PO Box 3078, Gippsland MC, Vic. 3841
SHIPPING for returns?
Items found to be defective or not as described once returned and tested, will receive a full refund. If the item is found to have been misused or abused, no refund will be issued.
CREDIT for returns?
Refunds will be issued in the form of store credit unless otherwise arranged.
Instore return option?
Items can also be returned in person to our "Bricks and Mortar" store.
Packing materials?
Do items need to be in orginal packaging for returns?
Items need to have their original manufacturers packaging to be returned. If you can return them in the original parcel that they were sent in is always good, to let us see if the item may have been mishandled in shipping.
If you receive an item that has damaged packaging when it arrives, please note this with the delivery driver before signing for the item, as this will always help in finding issues.
